We authorize returns & exchanges if the delivered product is not the one ordered and we will rectify the situation at no additional cost. You have 30 days from the date of delivery to claim your return or exchange.
We do not accept exchanges on properly fulfilled orders.
RETURN & EXCHANGE PROCESS
To request a return on properly fulfilled orders, please contact our customer service department or use your Superwrap account. All returns are subject to a 3.49$ restocking fee.
All Superwrap products must be returned in original packaging material with all pieces and documentation accounted for refund consideration. Packages missing items or documentation will be charged additional fees. Returned packages received with unpaid shipping costs will be returned to the customer. When the return has been received it will be validated and checked to insure that all products are included, that no sign of usage is evident, and that no sign of alteration is evident. Upon reception of your returned package, please allow at least 14 days for inspection, validation and refund or credit. Initial shipping cost is non-refundable.
Returns are not applicable on sales or discontinued items.
Any unapproved returns will be subject to an additional 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund.