Due to the nature of our product, we do not offer refunds on Superwrap products that were dully shipped without damage, to the registered shipping address and with the products specifically ordered.
Pre-ordered products can be refunded at any time before you have received confirmation that the order has been sent to warehouse and has been processed.
Any unapproved returns will be subject to an additional 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund.
Superwrap is not responsible for products purchased through a distributor or ordering platforms other than GetSuperwrap.com and will not provide any refunds, returns or exchanges in these cases. The customer is responsible for providing proof (order number) that their order has been placed through the GetSuperwrap.com website in order for Superwrap to offer a refund, exchange or return. The customer is responsible for contacting the third-party reseller in such situations.
RETURNS & EXCHANGES POLICY
All Superwrap products must be returned in original packaging material with all pieces and documentation accounted for refund consideration. Packages missing items or documentation will be charged additional fees.
You will need to pay the shipping cost to return the package and return the package with USPS in order to avoid duties and taxes. All returns & exchanges are subject to a 3.49$ restocking fee. We will be sending you an RMA reference number that needs to be added to the package in order for us to identify your return. Returned packages received with unpaid shipping costs will be returned to the customer.
When the return has been received it will be validated and checked to ensure that all products are included, that no sign of usage is evident, and that no sign of alteration is evident. Upon reception of your returned package, please allow at least 14 days for inspection, validation and refund or credit. Initial shipping cost is non-refundable.
Any unapproved returns or returns without an RMA identification number will be subject to an additional 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund.