REFUND OR EXCHANGE POLICY
Due to the nature of our products, DVG BRANDS authorizes refunds or exchanges upon validation only if the delivered product is not the one ordered or if the delivered product is defective or deemed unusable. The customer has 30 days from the date of delivery to contact the Support Team at email@example.com and claim its return or exchange. Refunds or exchanges won’t be granted without evidence and validation of the claim by DVG BRANDS Support Team.
DVG BRANDS offers refunds on defective items, upon validation of the defect. In this case, the customer has 30 days from the delivery date to contact the Support Team at firstname.lastname@example.org and claim the defective item and to provide photos of the received package and defect items defect for refund or replacement purposes.
Due to the dangerous goods nature of our products, DVG BRANDS do not accept returns for defective items. In such cases, the customer should dispose of the product after the defect has been validated.
Wrong product received:
DVG BRANDS authorize exchanges upon validation if the delivered product is not the one ordered and will rectify the situation at no additional cost. The customer has 30 days from the delivery date to provide photos of the package, items received and packing list at email@example.com for validation purposes.
The customer has 30 days from the delivery date to contact the Support Team at firstname.lastname@example.org and claim an undershipment and provide photos of the package, packing list and items received. Upon validation of the undershipment, DVG BRANDS will ship the missing item(s) at no additional cost.
All Superwrap products are carefully inspected and signed off before being shipped to ensure there are no critical damages on any products. It is the customers responsibility to inspect the contents of their shipment upon delivery while the delivery driver is present.
The customer has 7 days from the delivery date to contact the Support Team at email@example.com to claim the damaged items and provide photos of the package, packing list and items received.
DVG BRANDS is not responsible for damages occurred during transit. In such cases, upon reception of photos of the damage(s), DVG BRANDS will handle the damage claim that has occurred during transit directly with the carrier and will wait for the claim approval for replacement or refund consideration.
DVG BRANDS will not approve the refund or replacement of the items without evidence and validation of the damage.
Being a DIY product, DVG Brands cannot control use of this product and will not accept liability for more than product replacement.
DVG Brands is not responsible for products purchased through a distributor or ordering platforms other than GetSuperwrap.com and will not provide any refunds, returns or exchanges in these cases.
The customer is responsible for providing proof (order number) that their order has been placed through the GetSuperwrap.com website in order for DVG Brands to offer a refund, exchange or return. The customer is responsible for contacting the third-party reseller in such situations. Refunds are not applicable on clearance or discontinued items.
Due to the dangerous goods nature of our products, DVG Brands do not accept returns for used, damaged or defective items.
The customer is responsible for the shipping cost to return DVG BRANDS products that were duly shipped, without damage or defect, to the provided shipping address and with the products specifically ordered for refund consideration. The customer has 30 days from the delivery date to return your package with the approved RMA number and provided documentation. Initial shipping cost and priority fulfillment cost are non-refundable.
Any unapproved returns will be charged with a penalty fee.