Due to the nature of our product, we do not offer refunds on Superwrap products that were dully shipped without damage, to the registered shipping address and with the products specifically ordered.
Pre-ordered products can be refunded at any time before you have received confirmation that the order has been sent to the warehouse and has been processed.
Any unapproved returns will be subject to an additional 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund. Superwrap is not responsible for products purchased through a distributor or ordering platforms other than GetSuperwrap.com and will not provide any refunds, returns or exchanges in these cases.
The customer is responsible for providing proof (order number) that their order has been placed through the GetSuperwrap.com website in order for Superwrap to offer a refund, exchange or return. The customer is responsible for contacting the third-party reseller in such situations. Refunds are not applicable on clearance or discontinued items.
RETURNS & EXCHANGES POLICY
You have 30 days from the delivery date to contact the support team with the return inquiry.
All Superwrap products must be returned in original packaging material with all pieces and documentation accounted for, for refund consideration. Packages missing items or documentation will be charged additional fees.
You will need to pay the shipping cost to return the package. In order for you to benefit from our discounted rates, we will be sending you a PayPal invoice for the cost of the return shipment. Once the payment is completed, we will be sending your an RMA label and the waybill that needs to be added to the package in order for us to identify your return.
All returns & exchanges are subject to a $3.99(USD) / $4.99 (CAD) restocking fee. Returned packages received with unpaid shipping costs will be returned to the customer. Any unapproved returns or returns without an RMA label will be subject to an additional 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund. Returns are not applicable on clearance or discontinued items.
When the return has been received it will be validated and checked to ensure that all products are included, that no signs of usage or alteration are evident. Upon reception of your returned package, please allow at least 14 days for inspection, validation and refund or credit. Initial shipping cost is non-refundable.