Terms & Conditions

 

REFUND POLICY

Due to the nature of our product, we do not offer refunds on Superwrap products that were dully shipped without damage, to the registered shipping address and with the products specifically ordered.

Pre-ordered products can be refunded at any time before you have received confirmation that the order has been sent to warehouse and has been processed.

Any unapproved returns will be subject to a 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund.

Superwrap is not responsible for products purchased through a distributor or ordering platforms other than GetSuperwrap.com and will not provide any refunds, returns or exchanges in these cases. The customer is responsible for providing proof (order number) that their order has been placed through the GetSuperwrap.com website in order for Superwrap to offer a refund, exchange or return. The customer is responsible for contacting the third-party reseller in such situations.

 

 

PRE ORDERS

Typical availability for pre-ordered items is 4 to 6 weeks, however due to the high demand of our products, this delay may increase.

Discounts or rebates will not be offered due to additional delays in pre-ordered products. By pre-ordering products, you understand the potential for delays.

Orders are processed and shipped once all items are available. If you have pre ordered items, contact us if you want your available items to be released.

Pre-ordered products can be refunded at any time before you have received confirmation that the order has been sent to warehouse and is being processed.

 

 

DELIVERY

Your order will be delivered to the address you indicated when your order was placed. We do not deliver to Alaska and Hawaii, or to PO Box addresses.

Superwrap does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery, the loss of a package or a stolen package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

 

 

RETURN & EXCHANGE PROCESS

We authorize returns or exchanges if the delivered product is not the one ordered or if the delivered product was marked in error. You have 30 days from the date of delivery to claim your return or exchange.

To request a return or exchange, please contact our customer service department or use your Superwrap account.

All Superwrap products must be returned in original packaging material with all pieces and documentation accounted for refund consideration. Packages missing items or documentation will be charged additional fees. Returned packages received with unpaid shipping costs will be returned to the customer. When the return has been received it will be validated and checked to insure that all products are included, that no sign of usage is evident, and that no sign of alteration is evident.

Returns and exchanges are not applicable on sales or discontinued items.

Any unapproved returns will be subject to a 40% restocking fee and the withdrawal of the initial and return shipping charges from the refund.

Upon reception of your returned packaged, please allow at least 14 days for inspection, validation and refund or credit.

 

 

ORDER CANCELLATION

In order to offer next business day shipping, it is impossible to cancel an order once it has been placed.

 

 

DUTIES AND BROKERAGE FEES FOR CANADIAN CUSTOMERS

Duty or customs tariffs are set by the destination country’s customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that the carrier supports. Superwrap products ships out from the United States. If you are ordering from Canada, you may be charged with some import fees. Superwrap does not control and is not responsible for duty fees.

 

 

DAMAGE CLAIMS

It is your responsibility to inspect the contents of your shipment upon delivery while the delivery driver is present. It is important that you note any damage on the delivery receipt. Superwrap is not responsible for damages during transit.

 

 

INSTALLATION & ERRORS

Superwrap PLUS USAGE DISCLAIMER

Superwrap Plus a Professional product line and is meant to be applied in controlled conditions, with specific equipment and by professionals of the automotive paint & body industry. By purchasing Superwrap Plus, you understand the professional requirements of its application.

Superwrap READY-TO-SPRAY USAGE DISCLAIMER

The Superwrap Ready-To-Spray Series is for single panel, wheels and accessories applications only. For automative use only. Superwrap RTS needs to be sprayed in a well ventilated area. Always obey local safety and environmental regulations in the application and disposal of Superwrap RTS products. Always wear respiratory protection equipment. The Superwrap Ready-To-Spray is not available in the state of California due to VOC regulations.

Superwrap will not reimburse labor charges or installation fees under any circumstance. Superwrap cannot control use of this product and will not accept liability for more than product replacement.

 

 

MISSING PRODUCT

Always inspect the contents of your delivery to ensure all the products ordered are received. If you’re missing a product please check to see if they are on back order. If a shortage is verified please contact our customer service department within 7 days of delivery and we will do everything in our power to get the parts to you in a timely manner.

 

 

FOUNDATION

Superwrap is a copyrighted and registered website, the owner of Superwrap is 9295-3678 QC Inc, From Herein, Getsuperwrap.com, Superwrap, Superwrap.com, Superwrap.ca, Superwrap.org, Superwrap.com.co, Superwrap.info website will be referred as “Superwrap”.

 

 

RESERVATION

All information and pictures on the website of “Superwrap” are reserved. All finished product that is shipped to a purchaser is reserved and copyrighted. Any duplication, copying, distribution of Superwrap without a written consent is illegal, and charges will be filed towards the violator(s).

 

 

CUSTOMER SECURITY

Customer(s), users and/or members of Superwrap must agree to all the Terms and Conditions before using any services provided by Superwrap.

 

 

PICTURES

All pictures may not represent the actual product, the pictures are for advertising purposes only.

 

 

INFORMATION POLICIES

Information regarding availability of products, prices, phone numbers, emails, etc., are subject to change without notice at all times. Charges, and policies may be changed by Superwrap at its sole discretion.

 

 

USER AND MEMBER INFORMATION

Superwrap owns any information you provide through your use of the website, including any information regarding your use of the Internet and the website. Subject to the terms of our Privacy Policy, Superwrap reserves the right to reproduce and use such information for its own marketing or other purposes. Such information will not be sold or otherwise provided to any third party without your consent.

 

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Superwrap and any others involved in creating the website, any Content from and against any and all claims, actions, liabilities, costs and expenses arising out of (a) your breach of any provision of this Agreement; (b) your breach of any representation or warranty you provide herein; (c) your posting/processing on the website (d) your use of the website and the services. (e) Otherwise arising in any way out of your use of the website and the services. You shall cooperate fully in any defense of such claim. Superwrap reserves the right to take exclusive control over the defense of any such claim.

 

 

TRADEMARK

All trademarks, service marks and trade names appearing on this website are the property of their respective owners.
If you are affiliated with or working for an Auto Maker including but not limited to Acura, Audi, BMW, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Hummer, Infiniti, Isuzu, Jeep, Land Rover, Lexus, Lincoln, Mazda, Mercedes, Mercury, Mitsubishi, Nissan, Pontiac, Porsche, Saab, Saturn, Scion, Subaru, Suzuki, Toyota, Volkswagen (VW) and Volvo., either directly or indirectly, and / or you are in any related group, and / or were formally a worker, and / or an attorney you cannot enter this website and cannot go anywhere further on the website and must exit it immediately. You cannot access any of its files and you cannot view any of the web page files. If you enter this site you are not agreeing to these terms you are violating code 431.322.12 of the Internet Privacy Act signed by Bill Clinton in 1995. According to code 431.322.12 of the Internet Privacy Act you cannot threaten our ISP(s) or any person(s) or company storing these files, and cannot prosecute any person(s) affiliated with this page which includes family, friends or individuals who run or enter this web site.

 

 

LINKS TO THIRD PARTY WEBSITES

This website may include links to other Internet websites. By providing such links, Superwrap does not recommend and is not liable for any such websites or any content, information, advice, products, services or prices therefore contained on or accessible through such websites. Your access and use of any such third party websites and their content, information, advice, products or services is solely at your own risk. You agree that Superwrap will not be liable or responsible for any such third party websites or their content, information, advice, products, services or any price, price discrepancy or price change therefore.

 

 

WARRANTY DISCLAIMER

You expressly agree that your use of the website, Content, the services is at your sole risk. THE WEBSITE, CONTENT AND SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, AND SUPERWRAP EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. SUPERWRAP DOES NOT GUARANTEE THE ACCURACY OF ANY INFORMATION PROVIDED ON THE WEBSITE, OR WARRANT THAT THE FUNCTIONS AVAILABLE ON THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT OPERATION OF THE WEBSITE WILL BE ACCURATE, UNINTERRUPTED OR ERROR-FREE. SUPERWRAP IS NOT LIABLE FOR ANY LOSS, DAMAGE, OR DELETION OF ANY USER INFORMATION OR FILES STORED ON OR TRANSMITTED TO OR FROM THE WEBSITE.

 

 

LIMITATION OF LIABILITY

SUPERWRAP SHALL NOT HAVE ANY LIABILITY FOR ANY LOSSES OR DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL, AND WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, CONTRACT OR OTHERWISE, ARISING AS A RESULT OF: (A) THIS AGREEMENT; (B) YOUR USE OF THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY; OR (C) UNAVAILABILITY, INACCURACY, LOSS OR DELETION OF THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, INABILITY TO USE THE WEBSITE, CONTENT, SERVICES OR ANY PRIVATE OR PUBLIC GALLERY, DATA LOSS, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER PECUNIARY LOSS), EVEN IF YOU HAVE NOTIFIED WHIMIT IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGE.

 

 

TERMINATION

Superwrap reserves the right to terminate this Agreement at any time for any reason whatsoever and to revoke any transactions on standby or your membership in Superwrap and your access to the website, content, services without prior notice to you.

 

 

APPLICABLE LAW AND CONSENT JURISDICTION

This Agreement will be governed by and in accordance with the laws of the Province of Quebec, Canada without regard to its conflicts of law provisions. You agree to submit to the personal jurisdiction of the courts of Quebec City, Quebec for any cause of action arising out of or relating to this Agreement.